Legal

Privacy Policy

How South Zone Holidays collects, uses and protects the information you share with us.

Last updated: 23 October 2026

Who we are

South Zone Holidays is a travel company based at 18, 1st Floor, BDA Complex, Rajarajeshwari Nagar, Bengaluru – 560098, India. In this policy, “we”, “us” and “our” mean South Zone Holidays. This policy covers southzoneholidays.com and the enquiries you send us by form, WhatsApp, phone or email.

Information we collect

When you send an enquiry or contact us, we collect the information you choose to give us. Depending on how you contact us, this can include:

  • Your name and country
  • Your phone or WhatsApp number and email address
  • Travel details such as dates, number of travellers, route, pickup and drop points and vehicle preference
  • Anything else you include in your message, such as the ages of children or accessibility needs

When you submit a form on this website, we also record technical details such as the date and time of submission, the page it was sent from, your IP address and browser type. Please share only what we need to plan your trip.

How we use your information

We use your information to:

  • Reply to your enquiry and prepare a quotation
  • Plan, confirm and deliver your booking
  • Coordinate with drivers, vehicle providers, hotels and partners involved in your trip
  • Communicate with you about your booking, payments and invoices
  • Meet our legal, tax and accounting obligations, including GST
  • Keep this website and our systems secure

Payments

We do not collect card details through this website. Payments by card, bank transfer or UPI are processed by the relevant bank or payment provider. We keep records of payments, invoices and related messages for accounting and tax purposes.

Who we share it with

We do not sell your personal information. We share it only where needed to deliver your trip or run our business:

  • Drivers, vehicle providers and local partners who carry out your bookings
  • Hotels and other suppliers you ask us to book
  • Our website hosting provider (Hostinger) and the email service we use to send and receive messages
  • Banks and payment providers when you make a payment
  • Professional advisers and government authorities where the law requires it

If you contact us on WhatsApp, your messages are also handled under WhatsApp’s own terms and privacy policy.

Cookies and analytics

This website does not currently use analytics, advertising or marketing tracking cookies. It may use a small number of essential cookies needed for the site and its forms to work, and people who log in to manage the website receive login cookies. If we add analytics or similar tools in future, we will update this policy first.

How we protect your information

We use reasonable measures to protect your information, including an encrypted (HTTPS) website and limiting access to the people who need it to plan and deliver your trip. No website or email system can be guaranteed completely secure, so please avoid sending sensitive documents unless we ask for them.

How long we keep it

We keep enquiry and booking information for as long as we need it for the purposes above, including any period required by tax, accounting or other legal obligations. We aim to delete enquiries that did not lead to a booking once they are no longer needed.

Your choices

You can ask us to access, correct or delete the personal information we hold about you, subject to any information we must keep for legal or tax reasons. You can also ask us to stop contacting you at any time. Email info@southzoneholidays.com and we will respond as soon as we reasonably can.

International visitors

We are based in India, and your information is handled by us in India and by our service providers, which may be located in other countries.

Children

Our services are booked by adults. We hold information about children only when a parent or guardian gives it to us to plan a trip.

Changes to this policy

We may update this policy as our website and services change. The date at the top shows when it was last updated.

Contact us

For any privacy question, contact South Zone Holidays at info@southzoneholidays.com or +91 96696 69360, or write to us at 18, 1st Floor, BDA Complex, Rajarajeshwari Nagar, Bengaluru – 560098, India.