Terms and Conditions

Last updated: 23 October 2026

About these terms

These terms apply to services arranged by South Zone Holidays, 18, 1st Floor, BDA Complex, Rajarajeshwari Nagar, Bengaluru – 560098, India (“we”, “us”). Your quotation and booking confirmation form part of your agreement with us. If your quotation says something different from these terms, your quotation applies.

Quotations

Pricing depends on route, vehicle category, dates and travel requirements. Each quotation sets out the services, the price, inclusions, any applicable extra charges, the payment terms and the cancellation terms. Prices and availability are confirmed only when your booking is confirmed.

Booking confirmation

Your booking is confirmed once you accept the quotation and we receive the advance payment stated on it.

Payments

The advance is typically 30% to 50% of the quoted price; the exact amount is stated on your quotation. The balance is payable according to the schedule agreed in your quotation, which may be before arrival, on arrival or during the trip before it ends.

We accept international credit and debit cards, bank transfer and UPI. 5% GST applicable. GST invoice available. See booking and payment for more detail.

Vehicles and drivers

All vehicles are chauffeur-driven; self-drive is not offered. Vehicles are booked by category, and model names are examples only: the exact model or similar is subject to availability. Depending on the route and region, your vehicle may be one of our own, an attached vehicle that works with us regularly, or one supplied by a partner. AC and non-AC options depend on vehicle type and route and are stated on your quotation.

Hotels, guides and other services

Hotels are optional. You can book vehicle and driver only, or ask us to include hotels arranged by comfort level, location, budget and availability. Private guides can be arranged for selected heritage, cultural and city visits.

Where we arrange hotels, guides, activities or other third-party services, those suppliers’ own terms, policies and timings may also apply.

Partners and local providers

Some services, particularly outside South India, are delivered by vetted local partners. We coordinate these services and remain your point of contact throughout.

Wildlife, safaris and activities

Safaris, permits, boat rides and similar activities are subject to availability, park rules and seasonal conditions, which can change at short notice. Wildlife sightings are never guaranteed.

Changes

If you would like to change dates, travellers, the route or any service, tell us as early as possible. We will confirm what can be changed and whether the price is affected.

Occasionally we may need to change an arrangement for operational reasons, such as a vehicle, driver or hotel. If so, we will tell you and offer a suitable alternative of a similar standard wherever possible.

Cancellations

Cancellation terms depend on the services booked and are stated in the quotation before confirmation. To cancel, contact us in writing at info@southzoneholidays.com.

Disruption outside our control

Travel can be affected by events outside our reasonable control, such as severe weather, natural events, road closures, strikes, government or park restrictions, health emergencies or flight disruption. In these situations we will help you adjust your plans where we reasonably can, and agree any additional costs with you before they are incurred.

Your responsibilities

Please give us accurate details when you book, including the names and number of travellers and your flight and pickup information. Carry valid travel documents, follow your driver’s safety guidance and local laws, and treat drivers, partners and other guests with respect. We recommend comprehensive travel insurance.

Contact and support

You can reach us at info@southzoneholidays.com or +91 96696 69360 (phone and WhatsApp). While you travel, 24/7 guest support is available on the contact details given with your booking confirmation.